Consumer Protection

Overview

The Consumer Protection Act, 2019 has significantly strengthened the rights of consumers in India, introducing concepts like product liability, e-commerce regulation, mediation, and class actions. With the explosion of digital commerce and online services, consumer disputes have become more complex, crossing traditional boundaries of contract, tort, and regulatory law.

How We Help

M & D Law Associates LLP represents both consumers and businesses in consumer protection matters before District Consumer Forums, State Consumer Commissions, and the National Consumer Disputes Redressal Commission (NCDRC). Our approach balances aggressive advocacy for consumer rights with strategic defence for businesses facing complaints. We also advise companies on compliance frameworks to minimise consumer dispute exposure.

Key Services

• Consumer complaints before District, State and National Commissions
• Product liability claims against manufacturers and sellers
• Unfair trade practices and misleading advertisement disputes
• E-commerce consumer disputes and platform liability
• Medical negligence and healthcare service deficiency
• Insurance claim rejection and deficiency of service
• Banking and financial services complaints
• Real estate (RERA) consumer disputes
• Class action and representative complaints
• Consumer mediation and settlement
• Compliance advisory under Consumer Protection Act, 2019
• Central Consumer Protection Authority (CCPA) proceedings

Cross-Jurisdictional Advantage

With presence across multiple continents, M & D Law Associates LLP delivers seamless legal solutions for consumer protection matters that span multiple jurisdictions with a unified standard of excellence.

Key Legislation

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Consumer Protection (Mediation) Rules, 2020
• Bureau of Indian Standards Act, 2016
• Food Safety and Standards Act, 2006
• Legal Metrology Act, 2009
• RERA, 2016 (Consumer provisions)
• Drug and Cosmetics Act, 1940
• Motor Vehicles Act, 2019 (Third party claims)

“Caveat emptor, sed lex protegit — Let the buyer beware, but the law protects”